Refund policy

Cancellation Policy

PlantRabit believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy.

Under this policy:  Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. 

Return and replacement request has to be raised within 24 hours. We do not provide exchanges or replacements.

There is no cancellation of orders placed under the Same Day Delivery category. 

No cancellations are entertained for those products that the PlantRabit marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, New Year, etc. These are limited occasion offers, and therefore cancellations are not possible.

In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.  

In case you feel that the product received is not as shown on the site or Damanged you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund & Replacement Policy

We do not offer refunds once an order has been delivered and accepted. However, if there is any issue with your order, you can request a replacement by following these steps:

  1. Make a video – Record an unboxing video of the product at the time of delivery, clearly showing the issue.

  2. Raise a complaint – Contact our customer care team within 24 hours of delivery and share the video.

  3. Verification – Planrabit team will review your video, check with the courier partner, and confirm the concern.

  4. Replacement – Once verified, the same product will be freshly packaged and dispatched to you.